#NC25ICT183807 - CSU BRU_Interim IT Change Manager - Closed
Deadline: October 14, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: November, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Manage end-to-end lifecycle of IT change requests (RfCs) within CSU Brussels;
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Conduct quality checks on incoming RfCs and engage stakeholders to clarify and refine;
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Organize and lead Change Advisory Board (CAB) meetings for NATO HQ CIS;
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Authorize or escalate change requests depending on impact;
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Ensure proper coordination across teams for implementation and follow-up;
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Use BMC Remedy to manage changes and maintain related documentation;
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Create and present change-related reports (including statistics and KPIs);
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Propose and implement improvements to change processes and SOPs;
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Provide guidance to team members on best practices;
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Act as deputy or lead for related functions in absence of other staff;
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Liaise with NATO Cyber Security Centre and other internal/external partners as needed;
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2+ years of experience in IT change management, ideally within a structured ITIL-based environment;
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Experience in multi-stakeholder, international or governmental contexts is beneficial;
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Background in medium-to-large scale IT service delivery environments;
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Bachelor's degree in IT or related field preferred;
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ITIL Foundation certification required;
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Additional ITIL Intermediate certifications are desirable;
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Able to operate independently, with minimal supervision;
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Comfortable in a dynamic, security-sensitive, and highly structured environment;
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Willing to be on-site in Brussels with limited teleworking (typically 1 day/week);
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Team-oriented, diplomatic, and calm under pressure;
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Strong organizational and multitasking abilities.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Change Management Expertise:
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Proficient in assessing, documenting, implementing, and controlling IT service changes;
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Familiar with the full lifecycle of Requests for Change (RfCs);
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Able to analyze risks, benefits, and costs of proposed changes.
Risk Management:
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Identifies, assesses, mitigates and reports on IT-related risks.
Configuration Management:
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Understands CI (Configuration Items) lifecycle, including naming, classification, auditing;
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Able to use and maintain CMDB tools.
ITIL Framework:
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ITIL Foundation certified (minimum);
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Familiarity with ITIL Intermediate levels is a plus.
Tool Usage:
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Proficient with BMC Remedy (or similar ITSM platforms);
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Basic knowledge of reporting tools (Smart Reporting, Power BI, Excel).
Collaboration & Coordination:
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Liaises effectively with technical teams, process owners, CAB members, and NATO stakeholders;
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Can lead or coordinate CAB meetings.
Communication:
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Fluent in English (spoken and written);
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French or another NATO language is a plus;
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Skilled in documenting processes, procedures, and reporting metrics (KPIs).
Required Knowledge:
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Familiarity with Change Management Lifecycle;
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Understanding of System Development Lifecycle;
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Working knowledge of enterprise IT environments (e.g., 3,000+ users, 20,000+ CIs);
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NATO IT structures and procedures (optional but beneficial);
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Cybersecurity implications of change management;
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Strong documentation practices;
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Structured approach to root cause and risk analysis.
This position is now closed.
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