#NC25ICT183804 - Provision of BMC Helix ITSM Engineer - Closed
Deadline: October 14, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: November, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Maintain, patch and continuously improve the existing BMC Helix ITSM systems;
- Deliver and implement the necessary BMC Helix ITSM customisations, BMC SRM SRDs and DWPC;
- BMC Remedy ITSM code development;
- BMC Service Request Management / DWPC service requests configuration and development;
- Prepare documentation including design documents, SOPs, etc;
- Implementation of the agreed design updates;
- Ensure ITSM systems are healthy and patched up-to-date;
- Updating the configuration depending on the operational needs;
- Making reports, dashboards and other representations of data;
- Investigate and resolve issues in a systematic approach.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
- At least 3 years of hands-on experience with IT Service Management based on BMC Helix ITSM Suite (ver. 20.02 or later), BMC Service Request Management (ver. 20.02 or later) and BMC Smart Reporting (ver. 20.02 or later);
- BMC Remedy ITSM Suite administration and development (version 20.02 and higher).
Desirable:
- BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting;
- Experience configuring and customizing the Remedy ITSM suite. Solid understanding of BMC Remedy ITSM architecture including load balancing, high availability, scalability, and fail-over solutions;
- System Management and Administration knowledge of Windows and Linux Operating Systems;
- Excellent troubleshooting skills.
This position is now closed.
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