#NC25ICT183689 - Provision of CIS systems administration Services - Closed
Deadline: October 7, 2025
Requester: NATO
Location: Sigonella, Italy
Start date: November, 2025
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Incident Resolution:
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In line with the current Service Level Agreement (SLA), carrying out timely allocation of resources and co‐ordination of the response in the resolution of incidents, while providing advice on the investigation and diagnosis of problems, working with users, other staff and suppliers as appropriate. Managing any problems will need to done in accordance with agreed NCIA standards and procedures.
Systems Administration:
- Ensuring that the day‐to‐day Systems Administration of the Software (SW) of the currently fielded ICT services and other locally installed COTS software are running well and according to SLA principles.
Troubleshooting:
- Leading troubleshooting efforts on assigned devices; while providing technical advice and guidance to other CSU staff on all aspects of systems supported by the cell.
Documentation:
- Preparation and maintenance of operational documentation for system configuration application support, and patching procedures;
- Preparation, storing and maintenance of all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant, as well as staff duties & roles.
Reporting and Proposals:
- Creation of reports and proposals for improvement as requested;
- Periodic reporting on Configuration Control data to relevant sections in a timely manner.
Provision of support to the Technical Coordination Officer in the following areas:
- Development of technical input for future project planning;
- Development of troubleshooting SOPs and development of the Disaster Recovery/Business Continuity Plans.
Execution of the local Disaster Recovery/Business Continuity Plans:
- Preventative Maintenance Plans;
- Execution of assigned preventive maintenance plans.
Service Asset and Configuration Management:
- Adherence to local Service Asset and Configuration Management procedures.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Both oral and written communication in this job are conducted in English. The consultants shall be fluent in English corresponding to standard 3333 (listening, speaking, reading and writtng);
- Higher vocational training in a relevant discipline with at least 3 years post‐related experience;
- Or a secondary educaƟonal qualification with at least 5 years post‐related experience;
- 5‐Years technical experience with ICT Systems including data centre hardware, Windows Server 2016 or newer, MS Exchange, and Active Directory;
- 3‐years’ experience in ICT systems management, monitoring and statistics tools;
- 2‐years’ experience with IT systems virtualizaƟon and Virtual Desktop Infrastructure, preferably VMWare;
- 2‐Years’ experience with SCCM application deployments, patch management, and end‐point protection;
- 2‐years’ experience with ITIL Incident Management processes.
This position is now closed.
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