#NC25ICT180977 - Provision of Atlassian JIRA and Confluence Administrator - Closed
Deadline: July 23, 2025
Requester: NATO
Location: Mons, Belgium
Start date: August, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Deploy, install, and configure Atlassian JIRA, Confluence, Bitbucket and any other Atlassian
products or plugins supporting these capabilities according to best practices and following
NATO security policy and directives; - Implement necessary plugins, add‐ons, and integrations to enhance functionality and meet business requirements;
- Perform routine, pro‐active maintenance and system administration tasks including user
management, access control, and permissions configuration, using NCSC processes and NCSC
IT Service Management Tool; - Raise, closely track, push for and implement the change requests when required (new product
release, new security patch, new user feature requests ready for production,…); - Interface with Atlassian support portal for entering, tracking and bug reports and feature
requests; - Monitor system performance, troubleshoot issues, and optimize configurations to ensure
security, reliability, efficiency and resiliency; - With the assistance of the backup team, conduct regular backups, implement, test and report
on disaster recovery procedures to safeguard critical data; - Implement security measures and protocols to protect sensitive data and ensure compliance
with NATO security policy and directives; - Champion the overall security of the ecosystem, notably by promptly applying security
patches, upgrades, auditing mechanism to ensure the need‐to‐know principles are followed
etc; - Provide technical support and troubleshooting assistance to users, resolving issues promptly to
minimize disruptions; - Develop and maintain documentation, and resources to educate users on best practices, tips,
and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required; - Collaborate with other teams and stakeholders to integrate Atlassian tools with existing
systems and workflows, notably with Microsoft suite of products, including Sharepoint; - Customize workflows, forms, and dashboards to align with specific project requirements and
team preferences; - Stay informed about the latest features, updates, and trends in Atlassian products and related
technologies; - Evaluate and recommend new tools, plugins, or configurations to enhance productivity,
collaboration, and innovation within the organization.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Excellent knowledge (5+ years) of Atlassian JIRA Datacenter and/or Confluence Datacenter as an administrator (not as a user);
- Proven experience (3+ years) as a System Administrator in Linux environments;
- Strong understanding of networking, security principles, and best practices;
- Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks;
- Excellent knowledge of Java, Groovy and Scriptrunnner;
- Strong problem‐solving skills and the ability to work independently as well as part of a team;
- Good communication skills with the ability to convey technical information clearly and concisely;
- Experience in interfacing with IT Service Management;
- The need to take ownership of tasks and wish to accomplish them to the end.
DESIRABLE:
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Software development background;
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Experience in working with NATO;
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Experience of working with NATO Communications and Information Agency;
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Experience of working with national Defence or Government entities.
This position is now closed.
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