#NC25ICT180839 - CSU Brussels_Senior Technician (Service Delivery) - Closed
Deadline: July 16, 2025
Requester: NATO
Location: Brussels, Belgium
Start date: September, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Provide first and second level support of end-user ICT assets, including MS365 devices;
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Conducts equipment testing to and from the supply line, documents serviceability status;
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Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
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Updating inventory databases;
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Perform the enrolment or handout of all staged devices to the end user;
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Investigates and resolves technical issues in a systematic approach;
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Maintains sound knowledge on implemented technologies;
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Assist his/her superiors and recommend solutions;
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Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;
- Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
- Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe;
- Have a good working knowledge of IT hardware and auxiliary computer equipment;
- Have a broad knowledge of computer network technology in a Microsoft Windows environment;
- Microsoft Certified Desktop Support Technician (MCDST) Certification;
- ITIL certified in Service Operations;
- Prior experience of working in an international environment comprising both military and civilian elements.
This position is now closed.
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