• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment;
• Applies agreed standards and tools, to achieve a well-engineered result;
• Collaborates in reviews of work with others as appropriate.

System software:

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning;
• Applies system software parameters to maximise throughput and efficiency;
• Installs and tests new versions of system software;
• Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support:

• Carries out agreed network maintenance tasks and specified operational configuration of network components;
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools;
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal:

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client;
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results;
• Records details of all components that have been installed and removed;
• Assists users and follows agreed procedures for further help or escalation;
• Contributes to the development of installation procedures and standards.

Release and deployment:

• Uses approved tools and techniques for specific deployment activities;
• Administers the recording of activities, logging of results and documents technical activities undertaken;
• Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;
• Develop and maintain Standard Operating Procedures for routine system administration duties;
• Provide status updates for assigned requests using ITSM Service Desk Software;
• Follows-up with users on completed requests prior to closing;
• Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
• Can support physical task requirements with the ability to lift up to 25 lbs;
• Performs other duties as required.