IT Service Change Management:

• Provides status reports for implemented IT service changes to senior management;
• Implements routine changes in a live IT service environment;
• Generates schedule and time estimates for IT service changes;
• Participates in analysing the risks, costs and benefits of proposed IT service changes;
• Documents the procedures and changes made in IT service.

Change control:

• Develops, documents and implements changes based on requests for change;
• Applies change control procedures;
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management:

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries;
• Assists in the definition and management of requirements;
• Assists in the creation of a requirements baseline;
• Assists in investigating and applying authorised changes.

Risk management:

• Undertakes basic risk management activities;
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.