#NC25ICT178784 - Service Support for Printing Services) - Closed
Deadline: April 28, 2025
Requester: NATO
Location: Braine l’Alleud, Belgium
Job type: Contractor
Start date: June, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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The Contractor's personnel shall be knowledgeable and experienced in the nature of the tasks and activities of the Service;
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The Contractor's personnel shall possess valid Personal Security Clearances for the duration of the Contract performance;
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The Contractor's personnel shall be courteous and professional in dealing with NATO and Purchaser's staff;
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The Contractor's personnel shall have sufficient knowledge in English language to allow smooth verbal and written communication;
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The Contractor's shall strive to lower the rotation of personnel and maintain the same staff working under this SoW;
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The Contractor shall seek Purchaser's approval prior to appointing new personnel to work under this Statement of Work;
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The Purchaser will support the Contractor's personnel with access to the IT systems as required. The Contractor shall submit requests for change of Contractor's personnel at least 30 days in advance;
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The Contractor shall handle the Purchaser's furnished equipment (PFE) with due care;
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The Contractor shall operate the equipment following the manufacturer's requirements;
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The Contractor shall minimize the impact to the end users during the execution of the work;
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The Contractor shall bring immediately to the attention of the Purchaser Point of Contact any issues preventing the execution of the work;
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The Contractor's personnel will report to and receive guidance from Purchaser Point of Contact on-site, Service Owner and assigned immediate supervisor;
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The Contractor's personnel shall follow local site procedures to obtain physical unescorted access to the assigned work position and logical access to the networks in scope;
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The Contractor's personnel shall liaise with other Purchasers' support teams as necessary;
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The Contractor's personnel shall use the Purchaser Information Technology.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Working knowledge of Enterprise Level printing software (i.e. Uniflow). Previous Experience in supporting "Follow Me" printing solutions;
- Work Experience (5+) with the Management of multiple print servers at remote locations;
- Working Knowledge in ITIL and its processes. Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions SOP/SOI);
- Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users.
Desirable:
- Knowledge and experience either working with or being in the military IT capacity specialized on printing service products (i.e uniFlow) delivering support of exercises or operations; Knowledge of use case scenarios of Printing service products (i.e uniFlow) in exercise and operations as well as day to day operational requirements of military bodies;
- Previous experience in multinational environments.
This position is now closed.
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