#NC25ICT178571 - IKM Tools L2 Support - Closed
Deadline: April 9, 2025
Requester: NATO
Location: Braine l’Alleud, Belgium
Job type: Contractor
Start date: May, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- The improvement and bug fixing work of the CPS team is done in Agile Scrum sprints of three weeks. The contractor shall ensure participation in a total of 15 sprint cycles annually for the duration of the contract, considering proration for partial calendar years;
- As part of the sprint cycle, preparation of, and participation in sprint planning and refinement, sprint reviews and sprint retrospectives with the wider team is expected. The contractor is expected to reflectwork done on respective Kanban Boards and within respective Agile Scrum templates in support of therespective Product Goals and Agile approach. It is assumed that these duties are fulfilled within 16 hours per sprint cycle;
- Each planning session the contractor is expected to contribute, prioritize and refine user stories, with respective acceptance criteria, within the respective backlogs of the mentioned capabilities;
- Every sprint cycle the contactor should be a part of the Sprint team and contribute to the completion of the effort of 30 story points, according the Fibonacci scoring;
- The contractor should maintain the IKM Tools and RECCEN instances and troubleshoot issues of the IKMTools and RECCEN instances as Level 2 support incumbent, across the NATO networks on regularly basis and showcase if required the work achieved. It is expected that the contractor is be an active part ofthe L2 support, with the goal of rectifying issues, documenting guidelines, or improving the service with the amount of 20 improvements, or incident / change request resolution monthly within the ITSM ticketing system;
- The contractor will be a part of migration and on setting up of the demanded IKM Tools and RECCEN applications. It is expected that the contractor is creating PowerShell scripts autonomously and ondemand;
- As part of the team the contractor will be allocated for designing medium and large enterprise SharePoint environments, in conjunction of the related Operating System and SQL databases to accommodate the IKM Tools and RECCEN instances within training, or production networks;
- For tracking and tracing purposes the contractor is requested to create technical and user guides and documentations and doing Quality assurance with the related staff;
- For troubleshooting purposes the contractor should have knowledge to support Active Directory Federation Services and Claims provider, related to the IKM Tools and RECCEN;
- It is expected to receive technical support in the replication activities of the IKM Tools;
- The contractor should be a part in improving and supporting the search engine of the IKM Tools by providing technical guidance;
- It is expected that the contractor participates in meetings to present technical solutions to the Section Head, Service Delivery Manager and Group head of the CPS section;
- The incumbent should assist the Section Head/Service Delivery Managers/Group head to prepare presentations and demonstrations, related to the CPS sections tasks if demanded;
- The contractor should assist the Change Coordinator during the Approved Service Interruptions process on IKM Tools related interruptions.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- For the deliverables, the IKM Tools L2 Support Contractor will need:
- Network access to NU PAN (NPCL), NR, MS, NS;
- Microsoft Office platform;
- IKM Tools to work on;
- NSF Azure DevOps;
- Hardware, such as Reach Laptop, NS VDI Client and NU PAN Laptop.
- The IKM Tools and RECCEN L2 Contractor is required to hold a valid NATO SECRET security clearance provided by national security organization valid at the time of submission of the bid and covering the period of contract, will be required;
- English Language Proficiency is required to conduct the given tasks;
- The duty location will be Braine-L'Alleud, Belgium. The contractor will be required to work normally on site. Working from Home can be allowed, based on the requirements and duties.
This position is now closed.
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