The following deliverables are expected:

Messaging & content development for internal and external communications(Monthly Review & Delivery):

• Draft and refine internal newsletters, emails, and intranet content;
• Develop briefing materials and service / product presentations;
• Produce external‐facing communication materials, such as press releases and stakeholder updates;
• Support the organization with materials for events;
• The contractor must propose a structured messaging & content request and approval process, ensuring timely approvals, and performance tracking;
• Content of the Deliverable will be defined and approved at the beginning of each period, in writing.

Reporting on communication impact and recommendations:

• Evaluate NDW staff perceptions of internal communication;
• Analyze data to identify trends, strengths, and areas requiring improvement;
• Develop timely, data‐driven, and qualitative reports on communications impact and propose improvements;
• Present findings to leadership and propose next steps for implementation;
• Content of the Deliverable will be defined and approved at the beginning of each period, in writing.

Stakeholder Engagement Assessment and updated Communication Plan:

• Evaluate the effectiveness of external communication efforts;
• Assess stakeholder perceptions and engagement with NDW messaging;
• Increase perception related to Communication in the Staff survey for NDW staff,
• Update the communication plan based on findings and strategic needs, incorporating best practices;
• Establish a reporting system to monitor progress and adjust communication tactics as needed;
• Content of the Deliverable will be defined and approved at the beginning of each period, in writing.