SCOPE OF WORK / DUTIES / ROLES

Data Entry Management:

• Executes data entry operations of major or primary Customers;Identifies the types of data processed in the business unit, manages and organizes databases, including creating new records and updating existing entries;
• Streamlines business processes, supports decision-making, and facilitates effective communication by guaranteeing data quality standards and ensuring that data is accurate, accessible, and up-to-date.

IT Asset Management:

• Defines basic financial concepts and terminologies for an IT organization, identifies, and assesses related risks to IT Asset Management for NaaS;
• Establishes and maintains hardware and software maintenance database under NaaS;
• Ensures compliance with supplier contracts by carrying out effective inventory, planning and monitoring of devices under contract.

IT Project Management:

• Identifies IT roles and responsibilities for involved stakeholders;
• Ensures team members have the resources they need to complete their assigned tasks on time and within their budget limits;
• Ensures stakeholder coordination and provides detailed updates to project managers or other stakeholders for assigned tasks;
• Gathers information and writes IT reports for operational and financial reviews;
• Documents procedures used to develop a technical application from inception to completion.

IT Service Management (ITSM):

• Identifies the key concepts, processes and features of IT service management as per ITIL best practices;
• Ensures coordination and provides detailed updates to NaaS Service Delivery Managers or other stakeholders for assigned tasks;
• Conducts, coordinates, evaluates and performs trend analysis for IT Service Management (ITSM) records related to services/systems under responsibility of NaaS.

Product Technical Knowledge - HTH:

• Describes types of technical information resources available to field support;
• Locates and interprets technical product information and documentation;
• Identifies major competitive products and their technical specifications;
• Supports the technical architecture and environment for hardware products.

Logistics Management - GCF:

• Develops and analyzes logistics plans that affect production, distribution, and inventory;
• Manages logistics processes through process improvement, prioritization, and project planning;
• Implements and maintains monitoring systems to provide information on shipment status, shipped date, in transit location, estimated arrival date, and actual delivery date;
• Works with historical, legislative and practical issues associated with domestic freight;
• Participates in contract negotiations and interfaces with selected carriers necessary to maintain expected levels of service;
• Consults on all major logistics processes, their interactions and operational requirements.

Supply Chain Management - GCF:

• Identifies goals and objectives of effective supply chain management;
• Describes major areas associated with supply chain management;
• Cites multiple examples of waste, high costs and inefficiencies
  associated with supply chains;
• Locates and interprets walk-throughs of the consumption stream and associated provision stream.