#NC25ICT176831 - NATO Enterprise Directory Service – Operational Service Support - Closed
Deadline: February 24, 2025
Requester: NATO
Location: Wesel, Germany
Job type: Contractor
Start date: March 24, 2025 (flexible)
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
The main objectives of this statement of work can be summarized as follows:
- Ensure high-quality, continuous support for DCIS (Deployable Information and Communications Systems) service;
- Provide continuous monitoring and pro-active administration of the DCIS service;
- Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.
This SOW covers the Operations and Maintenance (O&M) of NATO Enterprise Directory Services across multiple security domains (NU, MS, NS).
Support activities:
- Direct 1st and 2nd level fault resolution on Network Elements to sectors, sites and the Service Area routing cells;
- Responsible for the delivery of 3rd level technical support for Network Services;
- Perform fault diagnosis using the Network Management Systems;
- Coordinate with sites for Transmission, Routing and Switching elements centralization, standardization and best practices;
- Liaise with other organizations and NCIA business areas for fault rectification activities;
- Supervise and carry out routine maintenance of Network infrastructure, management appliances and other NATO Network equipment;
- Ensure appropriate actions are taken to resolve incidents and problems in the Routing and Switching as well as in the Transmission service architectures;
- Ensure that network performance of IP traffic is monitored, reviewed and fine-tuned where appropriate;
- Ensure the implementation of agreed remedies and preventative measures;
- Coordinate and perform rioting infrastructure design, configuration and maintenance activities for all NATO exercise scenarios;
- Complete any changes to the system documentation;
- Complete backups and restores of Network core devices;
- Investigate and propose long term solutions to encountered equipment and configuration problems to the Cell Head;
- Direct the work undertaken by the cell technicians; • Deputize for higher grade staff, if required;
- Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
The consultancy support for this work requires the following qualifications:
- experience with Latest Virtualization Technologies and Operating Systems;
- At least three years’ operation and configuration experience of CISCO Routing and Switching Elements;
- At least three years’ operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems; o A minimum of three years’ experience with the configuration and operation of Network;
- Monitoring Systems (Intermapper, CA Spectrum) and Event Management systems; o A minimum of three years’ experience in Exercises and Operations support; o Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
- Extensive knowledge of implementing and operating network authentication and authorization systems and technologies;
- A high level of knowledge of network, system and application level troubleshooting techniques;
- Sound knowledge of communications protocols and practical experience of using diagnostic test equipment; o Working knowledge of TCP/IP protocols;
- Working knowledge of routing protocols (OSPF, EIGRP, BGP); o Deep understanding of the concept of QoS in IP-Networks; o Very good knowledge of Policy Based Routing; o Shall have general understanding of transmission protocol MPLS-TE and collaboration services Voice/Video;
- Configuration management practices and tools o Knowledge of ITIL IT service management model o Experience and applied knowledge of Service Transition o Proven ability to communicate effectively orally and in writing with good briefing skills o Strong and open communication skills;
- Autonomous, problem-solver and drives towards results.
Professional Qualifications:
- Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
- Excellent communication skills to effectively interact with users, team members and stakeholders;
- Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
- Must demonstrate an ability and keen sense for problem-solving;
- Motivated, good communication skills, team player;
- Able to work independently with minimal supervision;
- Knowledge of NATO responsibilities and organization.
This position is now closed.
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