#NC25ICT174730-3 - Service Level Data Analyst - Closed
Deadline: July 16, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date: September, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Service monitoring for Operations:
- The Data Analyst plays a crucial role in monitoring service delivery by leveraging data to track performance, identify issues, patterns, and provide insights that enhance service quality and performance;
- Collects requirements from the SAOs/SDMs to implement descriptive statistical reports on Power BI Dashboards, to evaluate trends and metric at operational level, daily, weekly and monthly.
Service monitoring for Executives/Decision Makers:
- The objective is to implement an Analytic Dashboard to summarize monthly and quarterly data and trends to support tactical and strategical actions by decision makers;
- Collects requirements with the Management to implement descriptive statistical report on Power BI dashboards, to summarize performance by service line and periods.
Attend meeting and prepare Ad-Hoc report:
- The objective is to support the higher Management, SAOs and SDMs in monthly and quarterly performance review meeting;
- Collects requirements to prepare Ad-Hoc reports and support the periodical meetings presenting the Dashboard.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- To evaluate the qualifications and experience for this this contract, please provide evidence of successfully delivering three distinct Data Analysis and Performance projects within the last five years. Each evidence should demonstrate proof of performance and be comparable in size and scope to the requirements of this role;
- Additionally, ensure to include a detailed case study that highlight the Purpose, Objective, Output and Outcome (PO3) mentioned in the table. Evidence should showcase the ability to manage data and reports, as well the ability to use Business Intelligence tools like Power BI and dashboards delivered with Microsoft Excel.
This position is now closed.
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