#NC25DTA174730 - Service Level Data Analyst - Closed
Deadline: February 6, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date:
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
NATO Digital Workplace Centre (NDWC), is looking for a Business Data Analyst to monitor service performance, and to assist the Management in establishing and preserving clear definition for Service measures and metrics, including the KPIs and support several task such as:
- Design reports to help Chiefs, Service Area Owner (SAO) and Service Delivery Managers (SDMs) understand operational behavior and consolidated service performance and trends;
- Work with other business areas to integrate datasets, enabling automation in report generation and enhancing data analysis;
- Provide daily reports for operational activities, weekly reports on SLA trends, incidents, and ticket distribution, and rolling monthly and quarterly reports with comprehensive performance metrics;
- Create dashboards that align with agency standards, offering a high-level view of service metrics for decision-makers.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
To evaluate the qualifications and experience for this this contract, candidate need to be prepared to provide evidence of successfully delivering three distinct Data Analysis and Performance projects, within the last five years.
Each evidence should demonstrate having experience comparable in size and scope to the requirements of this role.
The Evidences to be provides should showcase the ability to manage data and reports, as well the ability to use Business Intelligence tools like Power BI and dashboards delivered with Microsoft Excel.
This position is now closed.
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