• Deploy, configure, and harden Power BI Report Server (on-premises) and possibly Power BI
  Service (SaaS) in line with NATO and NCIA security policies and architectural guidance;
• Ensure secure setup of claims-based ADFS authentication and compliance with changecontrol windows.

Installation & Configuration Planning:

• Produce a detailed Installation & Configuration Plan covering both environments (NR and
  NS), authentication setup, and security controls. The plan shall serve as a baseline for
  deployment and accreditation activities.

Security Hardening & Accreditation Support:

• Provide a hardened, operational platform with tested ADFS login for at least three
  representative user roles (admin, analyst, viewer);
• Support accreditation with NCIA Security Authority and ensure documentation is stored in
  relevant project repositories (e.g. CMDB).

Platform Administration & Monitoring:

• Deliver ongoing Level 2/3 support, including monitoring of backups, logs, and performance
  tuning;
• Maintain compliance with ITIL processes and NATO service operation protocols, and
  contribute to operational resilience of BI platforms.

Incident, Problem & Change Management:

• Resolve Service Desk tickets in line with SLA targets (≥98% availability, MTTR per priority
  class) and participate in change management, including impact assessments, patching, and
  upgrades;
• Ensure coordination with cross-service infrastructure teams.

Cross-Service Coordination & On-Call Support:

• Collaborate with infrastructure and database teams under OLAs to resolve performance or
  upgrade-related issues.

Data Integration & ETL Development:

• Design and implement ETL pipelines using NATO authorised tools (e.g. SQL Server 2014+,
  KNIME, Oracle Data Integrator or Java…) as appropriate, ensuring compliance with NATO
  data-classification and retention rules;
• Produce complex SQL queries for accurate data extraction, transformation, and loading.

Power BI Visualization & Dashboard Delivery:

• Build and maintain interactive Power BI dashboards, reports, and data models to support enterprise reporting needs;
• Prototype dashboards shall be validated and signed off by the designated Business Product Owner;
• For the assignment in scope of the project/service for this RFQ, the aim is to empower the
  Power Users to build/deploy their own dashboards. And focus will be on platform provisioning and supporting the users in their endeavour.

Contribution to BI Architecture & Standards:

• Contribute to the creation and maintenance of the documentation of relevant architectural
  artefacts, data modelling and coding guidelines, standards and best practices;
• Contribute to the creation and maintenance of relevant Standard Operating Procedures
• Knowledge Transfer & End-User Training;
• Develop and deliver a Knowledge-Transfer Plan & Schedule for NBAC staff, including enduser training sessions (both remote and in-person);
• Provide clear training materials, deliver class-room and/or virtual training classes and
  maintain attendance records;
• Provide ad-hoc technical mentoring to Power Users as part of the Service.

Documentation & Handover Assurance:

• Deliver complete and accurate documentation of platform administration, operational
  processes, and support procedures;
• Training shall culminate in a live walkthrough where NBAC staff demonstrate independent
  execution of administration tasks.