#NC25CSG180360 - Engineering Service Support for NATO NISC CISS - Closed
Deadline: June 9, 2025
Requester: NATO
Location: Mons, Belgium
Start date: July, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The contractor will provide Engineering Service Support in the field of CIS Security as follows:
- Facilitate seamless project execution for the new DMZ infrastructure by ensuring alignment with business goals and technical requirements;
- Deliver high-quality third-level technical support for IT and application services within CISS DMZ Services;
- Support the effectiveness and efficiency of assigned services in the area of responsibility (CISS), consisting of the delivery of the NATO Enterprise Edge Services including, but not limited to, hybrid-cloud Edge services, Secure Access Service Edge (SASE) and On-Prem DMZ services;
- Ensure the stability and performance of newly deployed systems post-implementation, by closely monitoring operations and addressing any emerging issues in a timely manner;
- Update relevant documentation and facilitate knowledge sharing to ensure seamless handover and better preparedness for the support team;
- Actively participate and support continual service improvements for assigned services;
- Support the collaboration with stakeholders, both internal and external, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities;
- Support the execution of the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures and execute incident intervention/resolution within expected KPI`s. Due to the AGILE approach of this project, the additional deliverables and associated acceptance criteria will be defined for each sprint between the NCI Agency and the contractor, in writing, based on the activities defined above.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Technical Qualifications:
At least 5 years’ progressive experience in complex IT Engineering roles:
- Practical experience in design, implementation and support scalable enterprise services leveraging on-prem and cloud technologies;
- Practical experience with the management of DDI solutions, Remote Access VPNs, SMTP Gateways, Secure Web Proxies and Load Balancers;
- Practical experience in implementing and maintaining DDOS and Web Application Firewall protection policies;
- Sound knowledge of TCP/IP based networks and related protocols;
- Strong troubleshooting skills with tools like Wireshark and SNMP. Knowledge of network monitoring concepts;
- Knowledge of network security best practices (ACLs, firewalls, VPNs, IPSec, AAA, Role Based Access Control, Public Key Infrastructure, security-hardening concepts);
- Experience integrating MFA solutions with cloud and on-premises services;
- Desirable familiarity with the products as follows:
- F5 Big-IP;
- OPSWAT MetaDefender;
- Infoblox DDI;
- Cisco FirePower;
- Fortinet.
- Practical experience in implementing and maintaining cloud services, and Secure Access Service Edge (SASE) technologies;
- Strong knowledge of IT Security frameworks and governance models;
- Strong and open communication skills;
- Autonomous, problem-solver and drives towards results.
Language Proficiency:
- A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable;
- NOTE: Most of the work of the NCI Agency is conducted in the English language.
Professional Qualifications:
- Excellent communication skills to effectively interact with users, team members and stakeholders;
- Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
- Must demonstrate an ability and keen sense for problem-solving;
- Motivated, good communication skills, team player;
- Able to work independently with minimal supervision;
- Knowledge of NATO responsibilities and organization.
This position is now closed.
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