#NC25CSG178608 - Cyber Operations Management System Tool Manager - Closed
Deadline: April 14, 2025
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: June, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives;
- Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements;
- Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool;
- Raise, track and implement the change requests when a new version of the product is released;
- Interface with Atlassian support portal for entering, tracking and bug reports and feature requests;
- Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency;
- With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data;
- Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives;
- Stay updated with security patches, upgrades, and vulnerabilities, and apply necessary updates promptly;
- Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions;
- Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required;
- Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows;
- Customize workflows, forms, and dashboards to align with specific project requirements and team preferences;
- Stay informed about the latest features, updates, and trends in Atlassian products and related technologies;
- Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization;
- Performs any other duties if requested.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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A university degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years of specific experience;
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Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 8 years extensive and progressive expertise in the duties related to the function of the post;
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Proven experience as a System Administrator;
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Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user);
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Strong understanding of networking, security principles, and best practices;
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Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks;
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Strong problem-solving skills and the ability to work independently as well as part of a team;
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Good communication skills with the ability to convey technical information clearly and concisely;
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Experience in interfacing with IT Service Management. Desirable;
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In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance.
This position is now closed.
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