#NC25CEC181454 - Video Conferencing VTC Technician First Resource - Closed
Deadline: August 25, 2025
Requester: NATO
Location: Mons, Belgium
Start date: January, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Incident Management:
- Provide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service;
- Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls);
- Perform root cause analysis in order to reduce repeating/recurring technical issues.
Request Fulfillment:
- Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).
Maintenance:
- Implement security measures (patches, updates, etc..) on the systems manually with no to minimal downtime;
- Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance;
- Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities.
On-Call Duties:
- Certain periods of the contract period, to be decided by the unit manager, be ready and available after workhours during the week and the whole day during the weekend to be ready to provide support and resolve technical issues on all security domains for all encompassed Area of Responsibility.
Continual Service Improvement:
- Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption;
- Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support;
- Identify and provide opportunities for continuous service improvements.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Videoconferencing Technologies (3+ years): Problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems;
- Video conferencing Room systems (3+ years): Strong knowledge of managing VTC room systems including VTC codec (HP/Poly, Cisco), camera’s (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron) and other peripherals;
- Virtualized server platform products (2+ years): Good knowledge in managing VMWare vSphere and VMWare vCenter;
- Communication Systems integration with PKI and Active Directory (2+ years): Good knowledge in AD and PKI
integration with Cisco products; - Experience with monitoring platforms and protocols (2+ years): Good knowledge of monitoring platforms
such as nGeniusOne, CA Performance management, CA Spectrum; - Scripting Experience (1+ years): Basic knowledge in Java Script, Python or similar scripting languages;
- Network (2+ years): Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.
This position is now closed.
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