#NC25CEC181225 - Voice Technician Project Support - Closed
Deadline: August 10, 2025
Requester: NATO
Location: Mons, Belgium
Start date: January, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Voice Service Implementation:
- Participate on the implementation of all voice service demands for projects and R2Ps requested by the customers and ensure the delivery of the Voice services fulfilling customer requirements.
Request Fulfillment:
- Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).
Continual Service Improvement:
- Improve backend and frontend maintenance activities; monitoring tools and
implementation of security measures resulting in minimal to no service
interruption; - Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support;
- Identify and provide opportunities for continuous service improvements.
On-Call Duties:
- Certain periods of the contract period, to be decided by the unit manager, be ready and available after workhours during the week and the whole day during the weekend to be ready to provide support and resolve technical issues on all security domains for all encompassed Area of Responsibility.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- CUCM, Cisco CUBE, Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems;
- Knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies Good knowledge in managing VMWare vSphere and VMWare vCenter Good knowledge in AD and PKI integration with Cisco products Good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum Basic knowledge in Java Script, Python or similar scripting languages Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users;
- Splunk log monitoring and analysis, nGeniusOne monitoring and analysis. Knowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations;
- Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, etc;
- In exercise and operations as well as day to day operational requirements of military bodies Knowledge and experience either working with or being in a remote support unit IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc;
- Delivering support to daily activities, exercises or operations;
- Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, etc..) in remote support units exercise and operations support as well as remote units supporting day to day operational requirements support of military bodies.
This position is now closed.
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