#NC25CEC180482-2 - Technician Infrastructure Support - Closed
Deadline: July 13, 2025
Requester: NATO
Location: Northwood, United Kingdom
Job type: Contractor
Start date: September, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom;
- Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities;
- Maintain and perform asset management audits relevant to systems assigned;
- Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ;
- Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed;
- Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed;
- Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems;
- Manage the maintenance and support of Cornet matrix switches;
- Assist with planning and supporting/implementing assigned project work packages;
- Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required;
- Install operate, and maintain assigned Information and Communications Technology Platforms;
- Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans;
- Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required;
- Respond to, and implement solutions for, ITSM tickets relevant to the area of work;
- Perform maintenance of assigned systems/services;
- Stay abreast of technological developments relevant to the area of work;
- Take the initiative to investigate and resolve technical issues in a systematic approach;
- Advise his/her superiors and recommend technical solutions;
- Work on own initiative with limited supervision;
- Deputize for higher-grade staff, when required;
- Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
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Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model;
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ITIL Foundation Certificate;
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CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification;
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Satellite Radio Communication Systems;
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Terrestrial Radio Communication Systems;
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Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.);
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Harris Radio 117F and/or 117G experience/knowledge;
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GGR Cornet Matrix systems experience/knowledge;
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VTC & AV systems experience/knowledge;
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SEMARCOMM+ / SEMARCIS experience/knowledge;
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INMARSAT based systems experience/knowledge;
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IPTV / Digital signage experience/knowledge;
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Prior experience of working in an international environment comprising both military and civilian elements;
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Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency.
This position is now closed.
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