#NC25CEC178768-2 - CYBER SECURITY FIREWALL Support 2 - Closed
Deadline: June 25, 2025
Requester: NATO
Location: Mons, Belgium
Start date: August, 2025
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
The contractor’s personnel will be required to deliver a daily activities schedule, primarily operating the firewalls and supporting Business As Usual (BAU) activities, such as request fulfilment (ITSM work) and system patching, as well as representing the NCSC business unit at an Enterprise Level, where required.
The contractor will support the operation involving Next-Generation Firewalls (NGFW) as a System Administrator and as a System Configuration expert. This includes:
- Support the team by routinely reviewing the ticket queue;
- Provide multi-channel support (phone, email, internal chat);
- Develop and maintain a repository of scripts to automate recurring systems administration activities;
- Ensure correct logging and log forwarding configurations to the central log database;
- Provide proactive system administration and maintenance to prevent system failures;
- Escalate critical events to the appropriate channels;
- Support system upgrading/patching during established maintenance windows;
- Update the configuration of firewall rules/policies based on changing requirements;
- Support the development of new firewall rules/policies;
- Development of SOPs and other documentation for repetitive activities;
- Produce and maintain comprehensive documentation for all implemented systems;
- Review and update security documentation.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
The contractor’s personnel must meet the following experience, qualities and qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field Or equivalent experience.
- Minimum qualifications required is a firewall certification (such as PCNSA or similar).
- Strong understanding of security best practices.
- Demonstrable experience of analysing and interpreting system, security and application logs in order to diagnose faults and spot abnormal behaviours.
- Profound communication abilities, both written and verbal, with the ability to clearly and successfully articulate complex issues to a variety of audiences and teams
- At least 6 months of experience in the following areas:
- Palo Alto Networks Firewalls and Palo Alto Networks Panorama for Enterprise level deployments Firewall installation and management of other vendors;
- System monitoring and troubleshooting;
- LAN/WAN networking including protocol network architecture;
- TCP/IP protocols and services.
Desirable:
- Experience with network protocols and traffic analysis;
- Ability to troubleshoot complex network security issues;
- Scripting/Automation (Bash, Python, Ansible);
- Official Network Management certification (such as Network+);
- Official Service Management certification (such as ITIL Foundation);
- Understanding of Information Security Practices; relating to the Confidentiality, Integrity and Availability of information (CIA triad.);
- Possession of Industry leading certification in the area of Cybersecurity such as CISSP, CISM, CISA, GSNA, SANS GIAC;
- Experience in working with NATO;
- Previous work in an international environment comprising both military and civilian elements.
This position is now closed.
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