#NC25CEC175653 - Digital Collaboration Engineer - Closed
Deadline: February 6, 2025
Requester: NATO
Location: Brunssum, the Netherlands
Job type: Contractor
Start date: March 17, 2025
Security clearance: NATO Secret
SCOPE OF WORK / DUTIES / ROLES
- Follows standard approaches and established design patterns to create new designs for Voice/VTC systems or system components;
- Responsible for the delivery of 3rd level technical support for Voice/VTC Services in NATO deployable systems;
- Performs fault diagnosis using Voice/VTC Management Systems;
- Supervises and carries out routine maintenance of Voice/VTC infrastructure, management appliances and other NATO Voice equipment;
- Maintain and update call routing settings and dialplan;
- Completes any changes to the system documentation;
- Completes backups and restores of Voice core devices; Call Managers, Management Appliances, Session Border Controllers across a wide area network;
- Supervises the work undertaken by the level 1 and level 2 Voice Technicians;
- Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- The candidate must have a currently active NATO Secret security clearance;
- At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Commercial certifications - CCNP Collaboration / Voice, Security;
- Familiarity with military voice/video and data systems;
- Experience deploying communication and collaboration software (such as voice call processing, video conferencing systems, team messaging applications, and document sharing platforms);
- Experience in deploying and setup Session Border Controllers across WAN;
- Experience in Voice/VTC call control, management and registration systems;
- Very good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
- Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes;
- Experience with virtualization technologies;
- Experience with integrating communications systems with Active Directory and PKI technologies;
- Experience in customer support, user incident handling;
- Good problem solving and communication skills.
This position is now closed.
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