#NC25AV171611 - Audio / Video (AV) Service Support - Closed
Deadline: January 22, 2025
Requester: NATO
Location: Brunssum, the Netherlands
Job type: Contractor
Start date: April 01, 2025
Security clearance: NATO Secret
SCOPE OF WORK / DUTIES / ROLES
- Contractor’s personnel will provide the services as part of an existing team of people supporting the above-mentioned AV Services and locations and will not be working independently. Due to an increased number of activities, additional support services are required;
- The contractor will support the CSU at Brunssum & Castlegate by solving at least 75% of all Incidents, Tasks and Work Orders related to A/V, at level 1 and level 2;
- The contractor will support only those items registered in the Provider Inventory Database, and will support the baseline equipment and configuration for the conference rooms;
- Other Peripherals supported by the Local A/V support are IP TVs, Projectors, Smartboards and Mobile audio amplification and distribution system;
- Complete required asset handling and registration documents in accordance with NATO directives;
- Respond on every Incident, Task and/ or Work Order for standard VTC conference rooms - Approximately 30 incidents per month;
- Respond on all related Incidents, Work Orders and Tasks for specific, High Operational areas - Approximately 15 incidents per month;
- Respond on all related Incidents, Work Orders and Tasks for IPTV system related failures - Approximately 10 incidents per month;
- Cooperate with the second and third level of support (NCIA Internal resolver groups and external Providers) - Approximately 10 close cooperation per month;
- Check all AV critical functionality in high Operational Areas - 2 hours per day;
- Support to IPTV configuration request - Approximately 5 requests per month;
- Support user request with Multicast streaming - Approximately 1 per month;
- On demand, reconfigure channels on streamers - Approximately 5 per month;
- Support the AV equipment located outside Conference rooms like office, meeting rooms etc. - Monthly average of 15 INC, Work Orders and Tasks;
- Assist CSU Storekeeper with transportation from Central Warehouse to CSU Facility;
- Complete any asset handling and registration documents in accordance with NATO directives.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- The required Service Contract support needs to provide the following skills, knowledge and experience:
- Experience in technical administration of POLYCOM Systems;
- Good knowledge of different AV equipment such as Codec’s, mixers, media converters, beamers and the connection in-between;
- Experience with the build-up of a conference room and the setup of the network connection;
- Basic skills on LAN switches and local cable infrastructure (FO cable, media converters, LAN test equipment etc.);
- Basic theoretical AV knowledge such as Audio protocols like Dante, voice compression, etc.;
- Good team spirit, English language skills Stanag 3-3-3.
This position is now closed.
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