#NC25ADS182761-2 - Support for Modern Workplace (2) - Closed
Deadline: February 24, 2026
Requester: NATO
Location: Offsite
Job type: Contractor
Start date: April, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Operate and maintain Microsoft Power Platform (Power Apps, Power Automate, PowerB) including licensing and DLP policies;
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Manage Power BI, data gateway configuration, capacity planning, and dataset refresh scheduling;
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Manage Power Platform environments, including provisioning, configuration, and lifecycle management;
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Monitor platform health, capacity usage, performance, and service availability;
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Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices;
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Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft Power Platform (Power Apps, Power Automate, PowerB) services;
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Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required;
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Implement and manage governance controls to ensure compliance with organizational standards;
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Ensure compliance with internal security, data protection, and regulatory requirements;
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Enforce governance policies, including DLP policies, security roles, tenant settings, and environment controls;
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Conduct regular audits and reviews of access controls and permissions;
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Support business users and citizen developers with operational guidance and best practices;
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Handle service requests such as environment access, workspace creation, and app/report publishing;
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Maintain operational documentation, runbooks, and knowledge base articles;
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Collaborate with service managers and stakeholders to meet SLAs and KPIs.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments;
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A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance;
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Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration;
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Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI;
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Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID);
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Strong analytical skills to assess and improve Modern Workplace processes and workflows;
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Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions;
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Understanding of security best practices and compliance requirements related to Microsoft 365 services;
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Experience conducting audits and ensuring adherence to regulatory standards;
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Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users;
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Ability to document processes clearly and provide training on Microsoft 365 Services;
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Strong organizational skills to manage multiple tasks and priorities effectively;
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Attention to detail in managing user accounts, groups, and access controls;
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Ability to work effectively as part of a team and share knowledge and resources;
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Willingness to collaborate with colleagues to solve complex issues;
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The Contractor has strong customer relationship skills, including negotiating complex and sensitive situations under pressure;
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Full proficiency in the English language. French language proficiency is of advantage.
This position is now closed.
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