#NC25ADS181870 - Principal Assistant Neo Service Desk - Closed
Deadline: September 25, 2025
Requester: NATO
Location: Offsite
Start date: November, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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First line support for Neo (EBA/ERP) users external to NCI Agency via Neo Service Desk (JIRA-based platform);
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First line functional support for Acquisition users of EBA, resolving day-to-day operational problems in support of the DCOA and EBA ACQ Business Support Operations (BSO);
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Liaise with Second Line support (IT) to document functional requirements/errors of EBA through, and in conjunction with, the DCOA and/or EBA BSO;
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With the Chief Assistant ACQ BSO and EBA BSO team, provide training to Acquisition/Requestors/external users of EBA/Neo;
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Create and maintain related training material;
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Maintain and control quality of Acquisition Master Data;
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Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system;
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Provide technical and functional expertise to EBA/Neo Acquisition/Requestors/external users and related stakeholders;
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Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI Agency;
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Support audit reviews as needed;
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Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency;
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Work independently without the need for supervision;
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Performs other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
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Excellent knowledge of incident management processes, and experience in this area;
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Good functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);
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Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;
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Current experience and demonstrable skills in analysis, design, testing, implementation and support of ERP systems preferably based on Oracle E-Business Suite (EBS) version R12 or later;
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Proven track record in documenting business processes and procedures;
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Working in cross-functional teams;
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Working in the public sector;
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Prior experience of working in an international environment comprising both military and civilian elements;
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Most of the work of the NCI Agency is conducted in the English language.
This position is now closed.
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