Portfolio, programme and project support:

• Takes responsibility for the provision of support services to projects;
• Uses and recommends project control solutions for planning, scheduling and tracking projects;
• Sets up and provides guidance on project management software, procedures, processes, tools and techniques;
• Provides basic guidance on individual project proposals;
• May provide a cross- projects view on risk, change, quality, finance or configuration management.

Stakeholder relationship management:

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information;
• Implements stakeholder engagement/communications plan;
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management;
• Helps develop and enhance customer and stakeholder relationships.

Business administration:

• Assists the team/manager in ensuring they have the information needed to support ongoing team processes;
• Assists in planning for meetings;
• Sets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity;
• Liaises and organises across functions;
• Updates and maintains office policies and procedures.

Information management:

• Reports on the consolidated status of information controls to inform effective decision-making;
• Monitors the implementation of effective controls for internal delegation, audit and control relating to information and records management;
• Supports the implementation of information and records management policies and standard practice;
• Recommends remediation actions as required;
• Identifies risks around the use of information.

Additional duties for this post:

• Contributing as needed in project delivery: review project documents, site implementation, change management, risk & issue management etc;
• Preparing and maintaining project plans (including ServiceNow activities);
• Assisting in resource allocations;
• Work with project managers on regular reports based on agency standard tools and service line specific tools;
• Create, maintain and administer project plans, as needed, on behalf of Project Managers;
• Coordinate with Resource Managers in respect to availability of resources to undertake activities on projects;
• Coordinate with Contracting Officers for any external contracts, including Invitations for Bid (IFBs) and Requests for Quotation (RFQs);
• Monitoring project performance, and approving time from resources;
• Maintain project portals and document libraries;
• Report on project status.

Change Implementation:

• Supports project managers in implementing changes to scope, resources, or timelines as needed;
• Ensures change management procedures are documented and executed in line with organizational policies.

Resource Management:

• Assists in the effective planning and control of project resources;
• Ensures proper resource allocation and monitoring to meet project deadlines.