#NC25___180438-2 - CSU Brussels_Service Desk Technician - Closed
Deadline: July 15, 2025
Requester: NATO
Location: Brussels, Belgium
Start date: August, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- First Contact Resolution (1st line resolution);
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
- Laptops: VPN connectivity, Microsoft products, Business Applications;
- Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM.
- User Access Management;
- Lifecycle of Service Management tickets;
- Incident Management;
- Service Request Management;
- Change Management and Change Coordination;
- IT Asset Management - Keep asset management systems up to date;
- Knowledge Management - Create, maintain and utilise SOP, processes and support
documentation; - Able to work with limited supervision;
- Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others;
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Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals;
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Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people orsituations; shows an interest in new experiences;
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Communication Skills – Good diplomacy and tact;
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Relevant Service Desk 1st level support experience is a must;
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Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
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Extensive knowledge of Microsoft desktop applications and OS;
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Extensive knowledge of Service Desk ticketing tools (BMC Remedy);
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Extensive knowledge of VPN software and VPN troubleshooting;
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Minimal Mobile Device Management (MDM) knowledge required;
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Language Skills – NATO HQ official languages are English and French. Both are required;
- A thorough knowledge of English, both written and spoken;
- A good working knowledge of French (spoken) – essential.
This position is now closed.
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