#NC25ICT176380 - Provision of Operational Service Support for NATO Enterprise Directory Service - Closed
Deadline: February 24, 2025
Requester: NATO
Location: Wesel, Germany
Job type: Contractor
Start date: March 24, 2025 (flexible)
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
The main objectives of this statement of work can be summarized as follows:
- Ensure high-quality, continuous support for DCIS (Deployable Information and Communications Systems) service;
- Provide continuous monitoring and pro-active administration of the DCIS service;
- Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.
This SOW covers the Operations and Maintenance (O&M) of NATO Enterprise Directory Services across multiple security domains (NU, MS, NS).
Support activities:
- Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS;
- Performs fault diagnosis using the IT and Data Management Services Management System;
- Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment;
- Completes any changes to the system documentation;
- Completes backups and restores of IT and Data Management Services devices;
- Supports the work undertaken by the ID&E OPEX Engineers;
- Performs remote fault diagnosis on IT and Data Management Services as required;
- Performs on the Job Familiarization with the Customer;
- Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities;
- Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures;
- Attend to the On-Call Rotation Schedule 2 weeks per month.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
The consultancy support for this work requires the following qualifications:
Technical Qualifications:
At least 2 years’ experience in various areas of:
- Latest Virtualization Technologies and Operating Systems;
- Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft);
- Latest Server, Storage, Client and Infrastructure Networking hardware technologies;
- Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)
- Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM).
Experience in various areas of Software Engineering including some of the following:
- Email and collaboration services technologies (e.g. MS Exchange and Skype for Business);
- Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon;
- Design and implementation of Active Directory Federation Services in large enterprise environments;
- WEP Portal Technologies and High Availability Database Systems (i.e. SQL Cluster);
- At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux.);
- Configuration management practices and tools;
- Knowledge of ITIL IT service management model;
- Experience and applied knowledge of Service Transition;
- Proven ability to communicate effectively orally and in writing with good briefing skills;
- Strong and open communication skills;
- Entrepreneur and strong networking skills;
- Autonomous, problem-solver and drives towards results.
Professional Qualifications:
- Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
- Excellent communication skills to effectively interact with users, team members and stakeholders;
- Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
- Must demonstrate an ability and keen sense for problem-solving;
- Motivated, good communication skills, team player;
- Able to work independently with minimal supervision;
- Knowledge of NATO responsibilities and organization.
This position is now closed.
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