#NC25MGT176798 - Implementation Manager - Closed
Deadline: February 19, 2025
Requester: NATO
Location: The Hague, the Netherlands
Job type: Contractor
Start date: April 7, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The organization is looking for an implementation manager with the following duties:
- Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards;
- User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment;
- Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively;
- Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly;
- Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met;
- Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience;
- On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives;
- Primary location is The Hague, Netherlands, the candidate will be required to travel to other NATO locations (90% travel) in Europe.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- The candidate must have a currently active NATO SECRET security clearance;
- Bachelor's degree in Computer Science, Information Technology, or related field;
- Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years);
- Proficient in Microsoft 365 and cloud computing technologies. (3 years);
- Strong project management skills, including experience with reporting and KPI analysis;
- Excellent communication and interpersonal abilities;
- Preferable: Certifications in Project Management (PMP, PRINCE2), Microsoft 365, or related fields;
- Experience in conducting/supporting user training and providing technical support;
- A thorough knowledge (both verbal and writing) in the English language.
This position is now closed.
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