#NC25MGT176695 - Senior Business Analyst (COO Service Portfolio and Catalogue Management (SPCM)) - Closed
Deadline: February 10, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: March 17, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The Interim Workforce Capacity (IWC) initiative requires a Senior Business Analyst to support the development and integration of a new digital front-end for the customer catalogue:
- The primary objective is designing/implementing a new automated process for generating price proposals for standard products;
- The role will also focus on the change management process for product descriptions in collaboration with Business Areas;
- It will support to enhance service accessibility, standardize service initiation rates for applicable services, and implement integrated service trees;
- Manage projects to ensure projects are delivered within agreed scope, time, cost and quality tolerances;
- Develop and maintain agreed project and resource plans and detailed stage plans in compliance with the NCIA's directives and project management best practices;
- Identify, plan, request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary;
- Design and implement a new process for preparing price proposals for standard products;
- Lead the design, development, and implementation of a new digital front-end for the customer catalogue;
- Collaborate with Product Owners, Business Areas and stakeholders to ensure usability, scalability, and alignment with NCIA's goals;
- Analyse current service rates and propose standardized rates for applicable services;
- Ensure compliance with financial and operational policies during the standardization process;
- Develop and implement integrated service trees to streamline service offerings;
- Coordinate with technical teams and Product Owners to ensure seamless integration;
- Take responsibility for understanding customer/stakeholder requirements, collecting data, delivering analysis and problem resolution;
- Drive the change management process for updating and aligning product descriptions;
- Engage Product Owners and Business Areas to ensure acceptance and adherence to updated descriptions;
- Support reporting and communications with the Business Area and NCIA's senior leadership, in order to ensure projects are monitored and controlled across all management levels;
- Manage internal and external stakeholder groups and build networks to gain support to deliver projects successfully;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- A Minimum requirement of a Bachelor's degree, at a nationally recognized /certified University in a related discipline, and 5 years post-related experience;
- Or exceptionally, the lack of a degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is at least 10 years extensive and progressive expertise in duties related to the function of the post;
- A formal project management qualification such as PRINCE 2 or PMI PMP;
- Recent experience (at least five years) and knowledge in the successful project management for a large, preferably international, organization;
- Knowledge and experience in state-of-the-art technologies, relevant to the work and familiarity with related international / commercial / industrial standards;
- Proficiency in process design and implementation;
- Proactive attitude in seeking and maintaining trust from stakeholders;
- Expertise in project management methodologies, tools, and best practices;
- Experience and certification in Agile Project Management (Agile PM, Scrum);
- Experience and certification in Service Management (i.e. ITIL V3 or V4);
- Experience in supplier management, negotiations, conflict resolution and contract management;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge and experience with NATO's business process for ICT projects;
- Experience in large IT infrastructure (data centers, networking, security, end user devices) implementation projects;
- Experience in communicating with senior management and large groups (briefings, written and oral presentations).
This position is now closed.
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