SCOPE OF WORK / DUTIES / ROLES

Under the direction of the SATCOM UHF Segment Service Delivery Manager, the contractor shall deliver the following services using agile methodology structured around multiple sprints:  

Operations and Maintenance (O&M) of SATCOM Systems:  

• Provide comprehensive O&M support for NATO UHF Static installations, including softwareprogrammable Tactical Satellite (TACSAT) units;
• Oversee the operation, setup, and maintenance of related communication systems, ensuring a healthy state of all supporting Information Systems and Service;
• Provide second‐level operational and technical support for NATO personnel, including deployed Out of Area channel controllers.

Configuration and Technical Support:  

• Configure, set up, and maintain software, including Clearcom audio matrix equipment in relation to the Operational Communications Plan;  
• Implement the programming and configuration for each TACSAT and HF terminal using system‐specific applications, ensuring secure and efficient satellite communication;  
• Establish, publish, and maintain the DAMA/IW Terminal Base Address (TBA) database for deployed NATO users.  

Incident and Problem Management:  

• Proactively carry out incident, fault analysis for all UHF SATCOM and HF services, and develop engineering change proposals to address any identified issues;
• Participate in hazard mitigation and emergency interventions on‐site and coordinate necessary emergency support;
• Conduct fault and trend analysis, suggesting improvements to enhance service reliability.  

Documentation and Reporting:  

• Prepare and maintain operational manuals for UHF and HF terminals.  
• Create and update system engineering documentation, including configuration control records and technical standards.  
• Provide regular status reports, including operational engagement reports, risk assessments, and sprint summary reports, as agreed during planning meetings.  

Coordination and Support Activities:  

• Liaise with NCIA Program Managers to support Project Support Requirements (PSR) and Critical Urgent Requirements (CUR);  
• Coordinate with NIMSC SATCOM Operations regarding SHF, TACSAT and HF equipment movements, ensuring seamless communication between different NATO entities; 
• Provide technical expertise in inspections, configuration change proposals, and system enhancements for UHF IW and HF equipment.  

Travel and Out‐of‐Hours Work:  

• The contractor will be required to undertake business travel to NATO and national facilities, including potential travel to operational theatres both inside and outside NATO boundaries; 
• The contractor may need to work outside regular office hours, including weekends and holidays, to ensure uninterrupted service delivery and support during NATO operations and exercises.