Project Management, Stakeholder Management and Communication Management:

The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:

• Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints;
• Stakeholder management: Engage regularly with stakeholders across NATO entities, including Procurement, Legal, Finance, HR and others, to promote synchronized efforts toward harmonizing enterprise business services;
• Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks;
• Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Leading the Procurement Business Services Transformation track:

The contractor will act as the main lead for the Business Services Transformation Procurement track, ensuring coherence, streamlined processes and operational excellence across NATO entities. Responsibilities include:

• Procurement stream leadership: Lead and coordinate the Procurement stream under the broader Business Services Transformation effort, acting as the main point of coordination for Procurement-related enterprise initiatives within CDT;
• Enterprise Procurement Process Harmonisation: Lead the Enterprise Procurement Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions;
• Dependency management: Identify and manage dependencies between Procurement transformation activities and related enterprise initiatives, including ERP, cloud migration, data platform, Finance, HR and other business services initiatives;
• Decision support: Prepare briefing material, options analyses and recommendations to support senior-level decisions on Procurement transformation, process harmonisation and Procurement cloud/ERP initiatives.

Business Services Advisory (SME Role):

The contractor will provide expert advisory support on Procurement business services, ERP implementation and Procurement-related cloud transformation initiatives, ensuring that Procurement transformation activities are informed by relevant expertise, leading practices and enterprise-wide considerations. Responsibilities include:

• Procurement SME advisory: Provide CDT staff with ad-hoc subject matter expert advice on Procurement business services, ERP implementation, cloud-enabled Procurement solutions and relevant technology considerations;
• Market and leading-practice insight: Advise on market practices, leading practices and lessons learned from large-scale Procurement transformation, ERP implementation and cloud-based Procurement programmes;
• Business and technology alignment: Support alignment between Procurement business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives;
• Documentation review and quality assurance: Review Procurement-related project documentation, plans, process materials, solution approaches and delivery artefacts, providing recommendations to improve quality, coherence and delivery confidence;
• Stakeholder engagement support: Support engagement with Procurement stakeholders across NATO entities to ensure that transformation activities reflect operational needs, enterprise priorities and agreed Procurement process harmonisation objectives.