#NC26MGT192561 - Quality Assurance Group on Demand Capacity Augmentation - Closed
Deadline: October 19, 2026
Requester: NATO
Location: Oeiras, Portugal
Job type: Contractor
Start date: January, 2027
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
QA Standardization:
- Successfully complete the QA Quality Focal Point Training (38 hours) to ensure standardized QA processes and tools are applied across all NCI Academy efforts.
Course Monitoring and Assessment:
- Given 10 days’ notice, prepare a monitoring and assessment plan for incoming courses;
- Review of course control documentation;
- Development of student intake and exit surveys;
- Conduct onsite or remote course observations;
- Capture and document observations comparing course delivery to course control documents;
- Conduct interviews with instructors and students regarding course conduct and delivery;
- Generate a QA Assessment Report based on quantitative data from surveys and observations (report development ≤24 hours);
- Anticipated level of effort: 60 hours per monitoring effort;
- The contractor is expected to accept 80% of requests (8 out of 10) demanded.
Instructor Monitoring and Feedback:
Given 10 days’ notice, perform instructor monitoring and feedback sessions per NATO instructor competency standards, including:
- 2 hours to review lesson plans, presentations, and previous feedback;
- 1–2 hours to conduct onsite observations;
- 2 hours to prepare and deliver feedback to instructors;
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.
Course Delivery Support:
Given 30 days’ notice, support the delivery of the CIS Technical Instructor Course (0970) and CIS Methods of Courseware Development Course (0971). Duties include:
- Instructional delivery, lesson preparation, student assessment, student feedback;
- Courseware update and refinement as part of the NCI Academy Continuous Improvement Process;
- Anticipated level of effort: 50 hours per course iteration;
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.
Course Content Design and Development (CCD) Support:
Given 10 days’ notice, provide CCD support for NCI Academy courses, including:
- Development of performance objectives and enabling objectives;
- Creation of assessment plans;
- Other CCD-related updates as required;
- Anticipated level of effort: 10 hours per CCD review/uplift;
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Experience giving feedback and coaching instructors (Minimum 2 years of experience);
- Experience in course design and curriculum development including instructional analysis and documentation of performance standards (Minimum 3 years of experience);
- Certification as a trainer of instructors and/or professional teacher training;
- Ability to perform both onsite and remote QA activities;
- Strong analytical, communication, and reporting skills;
- Capability to accept demand-based requests at the required frequency (80% of requests);
- Fluent in English and must be able to read and write technical and user documentation, as mentioned in paragraph 13.3;
- Level 3 English language skills according to NATO STANAG 6001: Listening (4); Speaking (4); Reading (3); and Writing (3) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).
Desirable:
- Previous experience as an NCI Academy instructor is highly desirable;
- Knowledge and experience of working with NCI Agency;
- Knowledge and experience of working with the NCI Academy;
- NATO CIS Technical Instructor or equivalent qualification;
- NATO Systems Approach to training or equivalent qualification;
- Knowledge of modern education technologies (e.g. electronic whiteboards, training videos) and authoring tools;
- Experience with development of technical documentation, training materials and instructional aids;
- Experience working in an International environment with Military and Civilian elements.
This position is now closed.
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