#NC26ICT192200 - AAS Shared Technical Work Areas (STWA) Support Services - Closed
Deadline: October 7, 2026
Requester: NATO
Location: Offsite hybrid
Job type: Contractor
Start date: November, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
STWA SharePoint booking site development, pre-release version:
- Structure the site to support STWA booking, visibility and coordination;
- Coordinate review and testing of the booking site;
- Identify issues, gaps or required improvements before final release;
- Document the pre-release configuration and any known limitations.
STWA Technical Setup for Business Continuity Project Support:
- Prepare the STWA technical environment for BCP support;
- Install and configure required equipment in the STWA environment;
- Perform technical checks and testing of installed equipment;
- Update the STWA environment as required;
- Test the STWA booking site in relation to the intended booking and coordination process;
- Document issues, dependencies and corrective actions.
STWA Environment Check, Documentation Update and Booking Site Launch
Preparation:
- Conduct an STWA environment readiness check;
- Review and update STWA documentation where required;
- Coordinate the final version of the STWA SharePoint booking site;
- Support integration with the CSU SharePoint site;
- Prepare or support launch communication;
- Document the final booking site structure, integration points and launch actions.
Documentation of BCP Equipment Installation and Support in the STWA:
- Document BCP equipment installed or configured in the STWA;
- Document installation steps, configuration details, network mapping, test results, known
issues, risks, dependencies and follow-up actions; - Produce or update and maintain support documentation - Standard Operating Procedures (SOP);
- Store the documentation in the agreed NCI Agency repository.
STWA Configuration for High-Load BCP Support and Infrastructure Testing:
- Configure the STWA environment for BCP support;
- Prepare the STWA for high-load BCP support scenarios where required;
- Test infrastructure readiness, stability and suitability;
- Review related instruction manuals and execution guidance;
- Identify technical risks, issues or constraints;
- Document test outcomes and recommended follow-up actions.
STWA and CSE The Hague Documentation Library Review, Migration and
Repository Structuring:
- Review the STWA content library;
- Review the CSE The Hague content library for STWA-relevant documentation;
- Identify outdated, duplicate, incomplete or misplaced documentation;
- Update STWA-related documentation where required;
- Migrate relevant documentation to the agreed central repository;
- Create a lean, logical and maintainable documentation structure;
- Apply agreed NCI Agency configuration management and document management practices.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- A Bachelor’s degree in Computer Science, Information Technology or a related field from a nationally recognised/certified university, or equivalent professional experience;
- A minimum of three years of relevant post-related experience;
- Experience developing, configuring or maintaining SharePoint sites, pages, lists, libraries or booking/workflow solutions;
- Experience supporting technical setup, equipment installation, configuration and testing in controlled CIS or technical environments;
- Experience conducting environment checks, infrastructure readiness testing and technical validation activities;
- Experience reviewing, updating, structuring and maintaining technical or operational documentation in central repositories;
- Ability to create clear, lean and maintainable documentation structures for technical teams;
- Ability to document installation, configuration, test results, support procedures and follow-up actions accurately;
- Strong knowledge of service delivery processes, with hands-on experience coordinating with service owners, service delivery managers, technical teams and operational users;
- Solid understanding of and hands-on experience with CIS security best practices and security principles related to service delivery;
- Strong engineering and system administration skills;
- Expertise in diagnosing and troubleshooting hardware, software and network issues;
- Ability to coordinate technical dependencies across service owners, technical teams and business stakeholders;
- Ability to manage multiple assigned activities, prioritize tasks and maintain accurate records;
- Attention to detail in documenting support activities and ensuring compliance with agreed procedures;
- Strong problem-solving skills and the ability to guide users and stakeholders through technical issues effectively;
- Ability to work collaboratively within a team environment, sharing knowledge and resources;
- Strong customer service orientation, demonstrating professionalism and a commitment to user satisfaction;
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users;
- The contractor shall be fluent in English, both written and spoken.
Desirable:
- Prior experience working with NATO, especially NATO Communications and Information Agency;
- Prior experience working in an international environment comprising both military and civilian elements;
- Experience supporting Business Continuity or resilience-related technical activities;
- Experience with SharePoint-based booking sites or service coordination portals;
- Experience consolidating documentation libraries;
- Previous experience working in or supporting the NCI Agency Shared Technical Work Area, or a similar controlled technical work area, test facility, lab environment or secure CIS environment, is highly desirable.
This position is now closed.
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