#NC26ICT191574 - DCIS Core Services Level 3 Engineering Support
Deadline: September 3, 2026
Requester: NATO
Location: Izmir, Turkey
Job type: Contractor
Start date: September, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Risk management:
- Undertakes basic risk management activities;
- Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
Data modelling and design:
- Applies standard data modelling and design techniques based upon a detailed understanding of requirements;
- Establishes, modifies and maintains data structures and associated components;
- Communicates the details of data structures and associated components to others using the data structures and associated components.
Configuration management:
- Applies tools, techniques and processes to track, log and correct information related to configuration items;
- Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use;
- Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates;
- Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
Service level management:
- Monitors and logs the actual service provided, compared to that required by service level agreements.
Change control:
- Develops, documents and implements changes based on requests for change;
- Applies change control procedures;
- Applies tools, techniques and processes to manage and report on change requests.
Sustainability:
- Applies tools, techniques and processes to create and maintain an accurate asset register;
- Produces reports and analysis to support asset management activities and aid decision-making.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5 years post-related experience;
- 3 years of practical experience across all the configuration management disciplines in a configuration management role;
- Very god technical understanding and experience working with various IT Service Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above);
- Good underastanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle);
- Practical experience with ITIL change and configuration management best practices;
- ITIL Foundation Certification is desirable
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