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DEADLINE: allied4eu September 3, 2026

#NC26ICT191574 - DCIS Core Services Level 3 Engineering Support - Closed

 Deadline: September 3, 2026

Requester: NATO

Location: Izmir, Turkey

Job type: Contractor

Start date: September, 2026

Security clearance: NATO SECRET

SCOPE OF WORK / DUTIES / ROLES

Risk management:

  • Undertakes basic risk management activities;
  • Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Data modelling and design:

  • Applies standard data modelling and design techniques based upon a detailed understanding of requirements;
  • Establishes, modifies and maintains data structures and associated components;
  • Communicates the details of data structures and associated components to others using the data structures and associated components.

Configuration management:

  • Applies tools, techniques and processes to track, log and correct information related to configuration items;
  • Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use;
  • Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates;
  • Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Service level management:

  • Monitors and logs the actual service provided, compared to that required by service level agreements.

Change control:

  • Develops, documents and implements changes based on requests for change;
  • Applies change control procedures;
  • Applies tools, techniques and processes to manage and report on change requests.

Sustainability:

  • Applies tools, techniques and processes to create and maintain an accurate asset register;
  • Produces reports and analysis to support asset management activities and aid decision-making.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
  • Higher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5 years post-related experience;
  • 3 years of practical experience across all the configuration management disciplines in a configuration management role;
  • Very god technical understanding and experience working with various IT Service Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above);
  • Good underastanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle);
  • Practical experience with ITIL change and configuration management best practices;
  • ITIL Foundation Certification is desirable

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