Portfolio, programme and project support:

• Makes sure that support services are delivered effectively across projects;
• Applies and recommends appropriate control solutions for planning, scheduling, and tracking project activities;
• Configures and maintains project management tools (MS Project, ServiceNow), and provides clear guidance on related procedures, processes, and techniques;
• Prepares presentations and supporting materials for project reviews and stakeholder updates;
• Assists to maintain information registers and ensures data is kept up to date;
• Supports users in locating, saving, and organizing information in line with established guidance;
• Escalates any concerns or issues with information handling to senior team members;
• Assists with straightforward data-quality activities, such as correcting file names and maintaining documentation of procedures and SOPs;
• Documents and maintains Standard Operating Procedures (SOPs) and process workflows.

Resource Management:

• Assists in the effective planning, coordination, and control of project resources;
• Helps to ensure that resources are allocated and monitored appropriately so that project deadlines are met;
• Coordinates with Resource Managers regarding availability of resources to undertake activities on projects.

Business administration:

• Assists the team or manager in gathering and providing the information needed to support ongoing team processes;
• Liaises and coordinates activities across functions and service areas;
• Updates and maintains office policies and procedures.

Customer-Facing Duties:

• Provides information about the organization's services, facilities, or procedures to internal and external stakeholders;
• Manages customer communication via various channels (email, phone);
• Responds to inquiries with professionalism, sensitivity, and reliability.

Administrative and Coordination Duties:

• Schedules and confirms appointments, meetings, reservations, and travel arrangements;
• Organizes, updates, and maintains files, records, databases, and spreadsheets in accordance with security and procedural guidelines;
• Contributing as needed in project delivery: review project documents, site implementation, change management, risk & issue management, etc;
• Maintains project portals and document libraries;
• Reports on project status to management and stakeholders;
• Performs other duties as may be required.