Higher vocational training in a relevant discipline with 5 years post-related experience;

ITIL V3/ V4 foundation is essential;

In depth experience in ITIL Change Management;

Knowledge of various ITIL processes and their relationships and purposes;

Experienced in Configuration management;

Experience with Release and deployment;

Competent in the use of personal computer office automation packages (such as Windows, Word, Excel and PowerPoint);

Familiarity with the use of computer based administrative support tools;

Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such as; routers switches and firewalls, as well as software applications and patching practices;

Familiarity and understanding with risk management practises in conjunction with the execution of IT change management;

This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings is a must*ITIL Service Transition certification desirable Broad and in-depth experience of the ITIL Service Management framework;

Project management experience;

Configuration Control;

IT Collaboration tools;

Experience in training customers and end users with ITSM tools and processes;

Prior experience of working in an international environment comprising both military and civilian elements;

Knowledge of NATO responsibilities and organization, including ACO and ACT.