• Supports monitoring of the external environment and assessment of emerging technologies;
• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.

Methods and tools:

• Provides support on the use of existing methods and tools;
• Configures methods and tools within a known context;
• Creates and updates the documentation of methods and tools.

Portfolio, programme and project support:

• Provides administrative services to project boards, project assurance teams and quality review meetings;
• Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking;
• Sets up project files, compiles and distributes reports;
• Provides guidance on project management software, procedures, processes, tools and techniques.

Configuration management:

• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes;
• Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Release and deployment:

• Assesses and analyses release components for input to release scheduling;
• Maintains and administers tools and methods for software delivery, deployment and configuration;
• Maintains release processes and procedures.

Change control:

• Assesses, analyses, develops, documents and implements changes based on requests for change;
• Ensures that operational processes are in place for effective change control;
• Develops, configures and maintains tools to manage and report on the lifecycle of change requests;
• Identifies problems and issues and recommend corrective actions.