#NC26ICT187119 - Service Delivery Support
Deadline: April 27, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: May, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Software Application Support and Maintenance:
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Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements;
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Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions;
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Performs incident and problem management and supports change management process;
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Assists end-users and follows agreed procedures for further help or escalation;
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Responsible for troubleshooting any issue with the software applications under their responsibility;
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Uses standard procedures and diagnostic tools to test installations, correct problems, and document results;
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Ensures back-up and recovery procedures are update to date and in-place.
Software Application Release, Deployment and Configuration:
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Install, configure and maintain build and deployment pipelines;
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Assist in testing activities;
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Manages change requests for software application releases and deployments as well as deactivations;
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Assists in designing, verifying, documenting, and maintaining software configurations for deployment;
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Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications;
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Configures and integrates software applications;
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Contributes to preparation of software implementation procedures with fall-back contingency plans;
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Administers the recording of activities, logging of results and documents technical activities undertaken.
Additional Duties:
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Collaborates in reviews of work with others as appropriate;
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Providing consistent and adaptable support in alignment with the organization's requirements.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience;
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The operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment;
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Knowledge of operating systems that are currently used for modern information systems;
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Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries;
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Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory);
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Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments);
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Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance;
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Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab);
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Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls;
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Administration of Relational Database Management Systems, e.g. Microsoft SQL Server;
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Administration of web-based software applications and information systems;
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Data and systems interoperability, interoperability testing standards, procedures and methodologies;
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Security cross-domain information exchange methodologies, tools and techniques;
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IT service management and tools;
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The ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents.
Desirable:
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Experience with TOPFAS;
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Experience of software applications support and maintenance in the NATO or similar defence or civilian environment;
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Experience with server clustering, familiarity with PC hardware and networking techniques;
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Knowledge of security assurance requirements for military information systems;
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Knowledge of and experience with (military) information exchange standards;
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Experience with multi-user containerized solutions;
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Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux).
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