#NC25MGT186161 - Service Engineering, Transition, and Continuous Improvement Support - Closed
Deadline: February 18, 2026
Requester: NATO
Location: Offsite
Job type: Contractor
Start date: April, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
In the NCSC Coherence and Transition Section, the work includes ensuring:
- Projects move predictably and safely into operations by governing the transition framework, validating readiness, coordinating handover, and maintaining authoritative service specification data;
- Projects cleanly fit into the technical design of each service by tracking that architecture, standards, and engineering artefacts have been produced and for correct technical integration;
- There are controlled, incremental improvements to live services by managing small enhancements, resolving operational issues, and aligning changes with service design and lifecycle roadmaps;
- Service specifications are fully documented and current, detailing long-term service evolution plans, projects that will impact the service, team composition, components appropriate for outsourcing, outsourcing strategy, facility requirements, etc.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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3 years strong working knowledge of ITIL practices, particularly Service Design, Transition, and Continual Improvement;
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3 years' experience supporting or leading project-to-service transitions;
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3 years of proven experience create high-quality service documentation (models, specifications, runbooks, SLAs);
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3 years coordinating work across technical and non-technical teams;
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3 years' experience using excellent English written and verbal communication skills;
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3 years' experience working autonomously while managing multiple workstreams 10;
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Software development background;
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Experience in working with NATO;
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Experience of working with NATO Communications and Information Agency;
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Experience of working with national Defence or Government entities.
This position is now closed.
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