#NC25ICT185195 - SharePoint Service Support Specialist (NR Services) - Closed
Deadline: January 13, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: February, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Provide level 3 support to the second level support team;
- Contribute to continuous service improvements through user stories and story points;
- Deploy Intranet uplift components and develop use cases for vNext Digital Workplace platform, Virto One suite, and InfoPath alternatives;
- Participate in Agile Scrum sprint process (3-week cycles);
- Provide technical and functional support to the Digital Enablement team to accelerate their efforts;
- Understand the NATO Enterprise Digital Workplace requirement and Strategy to envision and deploy (parts of) a vNext platform.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Experience with SharePoint service support and maintenance. Knowledge of ITIL v4 framework and service level agreements;
- Proficiency in incident and service request management using ITSM systems;
- Experience with SharePoint configuration and troubleshooting across multiple security domains;
- Understanding of Agile Scrum methodology;
- Ability to create technical documentation and use cases;
- Familiarity with IKM tools (EDMS, PITT, NIP, TT+) and NATO Restricted (NR) environments.
This position is now closed.
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