#NC25MGT185068 - BMC Discovery and ITSM Remedy toolsets implementation- 2026 - Closed
Deadline: December 16, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date: January, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Implementation of BMC Remedy Helix / ITSM Suite (on multiple environments):
ITSM Suite:
- Review and feedback of Purchaser-delivered architecture and high level design;
- Development of Detailed Design documentation;
- Preparation of the Purchaser-provided hosting infrastructure for installation;
- Carry out any activity related to the preparation of the relevant toolset installations, configuration/customisation and interfaces on the Purchaser-furnished equipment (PFE);
- Installation;
- Configuration of applications (including Atrium CMDB) as per requirements and related ITIL-based process and procedures, and approved design documentation;
- Ad-hoc customisations as per requirements and approved design documentation;
- Various integrations as per requirements and approved design documentation (including with other BMC products and external products).
Digital Workplace (DWP) and Digital Workplace Catalog:
- Review and feedback of Purchaser-delivered architecture and high level design;
- Development of Detailed Design documentation;
- Preparation of the Purchaser-provided hosting infrastructure for installation;
- Carry out any activity related to the preparation of the relevant toolset installations, configuration/customisation and interfaces on the Purchaser-furnished equipment (PFE);
- Installation;
- Configuration and customisations as per requirements and approved design documentation;
- Integrations as per requirements and approved design documentation (including with other BMC products and external products);
- Build and configuration of complex service offerings in the Catalog, as per requirements.
Remedy Smart Reporting:
- Review and feedback of Purchaser-delivered architecture and high level design;
- Development of Detailed Design documentation;
- Preparation of the Purchaser-provided hosting infrastructure for installation;
- Carry out any activity related to the preparation of the relevant toolset installations, configuration/customisation and interfaces on the Purchaser-furnished equipment (PFE);
- Installation;
- Configuration and integrations as per requirements and approved design documentation;
- Ad-hoc customisations as per requirements and approved design documentation;
- Build of custom reports as per requirements.
Implementation of BMC Discovery (on multiple environments):
- Review and feedback of Purchaser-delivered architecture and high level design;
- Development of Detailed Design documentation;
- Preparation of the Purchaser-provided hosting infrastructure for installation;
- Carry out any activity related to the preparation of the relevant toolset installations, configuration/customisation and interfaces on the Purchaserfurnished equipment (PFE);
- Installation (including installation of outposts);
- Configuration and set-up as per requirements and approved design documentation;
- Integrations as per requirements and approved design documentation (including with other BMC products and external products).
Additional:
- Review and feedback of Purchaser-delivered architecture and high level design;
- Development of Detailed Design documentation;
- Preparation of the Purchaser-provided hosting infrastructure for installation;
- Implementation of Definitive Media Library (DML).
Testing:
- Unit testing of any installation, configuration/customisation and interfaces performed;
- Support the preparation of any testing related documentation (test plans, test cases, test reports, and so on) as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
BMC Discovery / BMC TrueSight:
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Extensive experience installing BMC Discovery (version 11.x and higher) in both single and multi-tenancy, and in highly available and resilient designs;
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Extensive experience configuring BMC Discovery to integrate with Remedy ITSM CMDB (version 9.1 and higher);
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Strong experience gathering, preparing, and configuring target networks and specialist segments for discovery;
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Knowledge and experience troubleshooting the integration with Remedy Atrium CMDB;
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Extensive knowledge and experience configuring BMC Discovery to perform deep discovery on a variety of different network node types, and computing end-points with, and especially without, the use of SNMP;
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Experience integrating BMC Discovery with TrueSight Orchestration (TSO) and configuring automated and targeted discovery executions triggered by TSO;
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Experience integrating BMC Discovery with external vendor infrastructure systems for the purpose of detecting changes and triggering discovery executions to keep CMDB data fresh;
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Experience working with Linux and Windows servers;
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Understanding of infrastructure solutions hosting Service Management tools and technology, including networking solutions, hypervisor solutions, storage solutions and load balancing solutions.
BMC Remedy / Helix ITSM:
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Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and resilient designs;
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Extensive experience configuring and customising the Remedy ITSM suite to align to an organisation’s business processes based on the below ITIL processes (at a minimum): Change Management; Service Asset and Configuration Management;
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Strong experience gathering, preparing, and loading foundation data into Remedy ITSM;
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Experience configuring Approval Centre and approval chains;
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Extensive Knowledge and experience installing and configuring Remedy Atrium CMDB;
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Knowledge and experience integrating various data sources (such as MS SCCM) with Remedy Atrium CMDB;
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Experience in deploying BMC Smart Reporting and on-boarding users into the application;
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Experience building custom reports in Remedy Smart Reporting;
- Knowledge and experience configuring CMDB reconciliation and normalisation jobs, and optimising performance of such jobs;
- Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions);
- Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions.
Experience:
- A minimum of 5 years recent experience of BMC Discovery implementations in NATO environments;
- A minimum of 5 years recent experience in large scale BMC Discovery (version 11.x and higher) deployments. BMC Certified Professional – DSM beneficial;
- A minimum of 5 years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher). BMC Certified Professional qualification is highly beneficial but not required;
- Recent experience in BMC Remedy ITSM (version 9.1 and higher) CMDB configuration. BMC Certified Professional qualification is beneficial;
- Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial;
- ITIL 2011 (or later) Foundation certificate beneficial.
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