#NC25MGT184944 - Project and Service Management (Staff Officer) - Closed
Deadline: December 10, 2025
Requester: NATO
Location: Offsite
Job type: Contractor
Start date: January, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Under the direction of the Head Business and Resource Management, the incumbent will perform duties such as the following:
Project Management:
- Plan, implement and manage assigned projects in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
- Deliver projects within defined Time, Cost and Quality tolerances;
- Participate in other project management related activities;
- Facilitate and enable the integration of new and/or modernized capabilities within the ESOC;
- Undertake relevant technical support activities.
Service Management:
- Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System;
- Create, coordinate and publish relevant documentation ensuring its integration/reference with the existing documents, as required;
- Support the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
- Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- A Bachelor's degree at a nationally recognised / certified University in a related discipline;
- Proven experience of at least 8 years in Project Management;
- Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
- A recognised and still valid Project Management certification, such as PRINCE 2 or similar;
- A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000;
- Demonstrable knowledge of and experience using Service Now;
- Knowledge of configuration management concepts, system life cycle management and quality management;
- Knowledge and experience in Project Management tools;
- Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion;
- Experience in developing and managing KPI's and metrics;
- Experience in business planning, preparation and production of budget submissions;
- Due to the sensitivity of the work, he/she must possess an unequivocal level of trust and discretion;
- Demonstrated capacity to exercise strong judgement in advising unit leadership, setting priorities, and executing requirements;
- Advanced skills with Microsoft Excel;
- Knowledge of and experience in using financial tools (such as Oracle, SAP, etc...);
- Prior experience of working in an international environment comprising both military and civilian elements;
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
This position is now closed.
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