#NC25SAT184233 - SATCOM Operations Support Engineer - Closed
Deadline: October 30, 2025
Requester: NATO
Location: Mons, Belgium
Start date: December, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Deliver Satellite Access Authorizations (SAA);
- Maintain SATCOM database, Service Request Tracking Tool and circuit database records;
- Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools. Monitors, controls and conducts third-level troubleshooting of SATCOM and other Telecommunications systems and services in coordination with NCC to support NCI Agency customers;
- Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests;
- Maintain the relevant NATO Standing Operation Procedures (NSOP);
- Develop and ensure implementation of the necessary service request and delivery procedures;
- Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures;
- Monitor SATCOM links using SATCOM-specific network and spectrum tools;
- In the event of degradation or failure of SATCOM services or systems will assist NCC;
- Work on own initiative with supervision;
- Manage assigned material with appropriate inventories;
- Performs other duties as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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University Degree and 2 years post related experience or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 5 years post-related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience;
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Experience in planning and system management of large modern military communication networks, interfaces and protocols;
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Three years of experience on SATCOM Systems (preferably NATO SATCOM Systems);
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Experience of working in a busy, demanding staff environment;
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A very good understanding of telecommunications / network / information technology solutions & products;
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Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets;
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ITIL foundation / Intermediate;
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Antenna sub-system including: Radome, feed horn, reflector, pedestal, waveguides, tracking receiver and tacking systems basics;
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Transmit and receive chains including up and down converters, Low Noise Amplifiers, High Power Amplifiers;
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MODEMs, Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches;
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Computer-assisted Monitor and Control System (M&CS);
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Digital techniques, TCP/IP fundamentals, video transmission principles and telecommunications quality assurance practices;
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Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
This position is now closed.
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