Platform Administration & Operations:

• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies;
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning;
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling;
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability;
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.

Support & Incident Management:

• Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools;
• Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes;
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required.;
• Monitor service health dashboards and proactively address potential performance or availability issues;
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows.

Security and Compliance:

• Implement and manage governance controls to ensure compliance with organizational standards;
• Ensure compliance with internal security, data protection, and regulatory requirements;
• Conduct regular audits and reviews of access controls and permissions.

Collaboration and Communication:

• Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies;
• Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform;
• Communicate effectively with stakeholders to understand Modern Workplace requirements and address concerns.