#NC25MGT183757 - Release and Deployment Manager - Closed
Deadline: October 12, 2025
Requester: NATO
Location: Mons, Belgium
Start date: November, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Release and Deployment Lifecycle Support.
Provide support to the Service Delivery Managers, Project Managers on how to coordinate and communicate
software releases and to the System Managers on how to plan the releases according to the given process or
procedure:
- Assesses and analyses release components for input to release scheduling;
- Maintains and administers tools and methods for software delivery, deployment and configuration;
- Maintains release processes and procedures;
- Carry out all assigned ITSM tasks related to the RDM processes;
- Validate and track any requests identified for testing through the testing cycle;
- Process emergency requests issued by ChM within three working days of submission;
- Provide a weekly report for consideration by the RGB;
- Provide weekly report to the Enterprise CAB for request for deployment;
- Provide weekly reporting on Risk Acceptance request and outputs.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Minimum 2 years practical experience in a Release and deployment function in a large IT setting;
- IT Change Manager – minimum 2 years;
- ITSM Tooling working experience with work orders and change requests – minimum 2 years;
- Excellent working knowledge of IT Release and Deployment processes;
- Good working knowledge of IT Change Management process;
- AN Understanding of the work undertaken by the NATO Communications and Information Agency;
- Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues;
- Ability to guide users through problem-solving steps effectively;
- Experience with PowerShell scripting to automate routine support tasks;
Proficiency in using Power Automate to create workflows and automate repetitive processes; - Ability to identify and implement automation opportunities to enhance efficiency;
- Excellent verbal and written communication skills;
- Full proficiency in English;
- Ability to communicate technical information to non-technical users in a clear and concise manner;
- Strong customer service focus with a commitment to user satisfaction;
- Patience and empathy when dealing with user issues and concerns;
- Ability to manage multiple support tickets and prioritize tasks effectively;
- Attention to detail in documenting support activities and maintaining accurate records;
- Ability to work effectively as part of a team and share knowledge and resources;
- Willingness to collaborate with colleagues to solve complex issues;
- The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure;
- Full proficiency in the English language. French language proficiency is of advantage;
- The candidate must have the nationality of one of the NATO nations;
- The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance.
This position is now closed.
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