#NC25NES182720 - Operational Service Support NATO NISC ID&E OPEX Routing & Switching ESOC - Closed
Deadline: October 2, 2025
Requester: NATO
Location: Mons, Belgium
Start date: November, 2025
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Support activities:
- Supporting the delivery of 3rd level technical support for IT and Data Management Services in DCIS and assuring availability of assigned services is in line with Target;
- Supporting the performs fault diagnosis using the IT and Data Management Services Management System;
- Supporting to Supervise and carry out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment;
- Supporting the completion of any changes to the system documentation;
- Supporting the completion of backups and restores of IT and Data Management Services devices;
- Supporting the performs remote fault diagnosis on IT and Data Management Services as required;
- Supporting the collaboration with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities;
- Supporting the execution of the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures and execute incident intervention/resolution within expected KPI`s.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Latest Virtualization Technologies and Operating Systems;
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Operation and configuration experience of CISCO Routing and Switching Elements;
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Operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems;
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Experience with the configuration and operation of Network Monitoring Systems (IntermapperSpectrum) and Event Management systems;
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Experience in Exercises and Operations support;
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Very good knowledge of Transmission and Telecommunication Systems Engineering and associated aspects;
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Extensive knowledge of implementing and operating network authentication and authorization systems and technologies;
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A high level of knowledge of network, system and application level troubleshooting techniques;
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Sound knowledge of communications protocols and practical experience of using diagnostic equipment;
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Working knowledge of TCP/IP protocols;
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Working knowledge of routing protocols (OSPF, EIGRP, BGP);
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Deep understanding of the concept of QoS in IP-Networks;
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Very good knowledge of Policy Based Routing;
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Shall have general understanding of transmission protocol MPLS-TE and collaboration Voice/Video;
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Configuration management practices and tools;
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Knowledge of ITIL IT service management model;
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Experience and applied knowledge of Service Transition;
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Proven ability to communicate effectively orally and in writing with good briefing skills;
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Strong and open communication skills;
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Autonomous, problem-solver and drives towards results Professional Qualifications;
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Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
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Excellent communication skills to effectively interact with users, team members and stakeholders;
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Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
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Must demonstrate an ability and keen sense for problem-solving;
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Motivated, good communication skills, team player;
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Able to work independently with minimal supervision;
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Knowledge of NATO responsibilities and organization.
This position is now closed.
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