Identity and Access Management:

• Minimum 5 years of experience;
• Strong knowledge of authentication protocols (SAML, OIDC,...);
• Sound knowledge of federated identity management and Single Sign On (SSO) solution (Okta, Entra ID, ...).

MFA:

• Proven experience designing and rolling out MFA at scale in an enterprise environment (5K+ users);
• Experience with certificate-based MFA smart cards, Yubikeys, passkeys/webauthn, TOTP, and push-based MFA apps (Microsoft Authenticator, Duo, ...);
• Understanding of risk-based or adaptive authentication strategies.

Web security and secure access architecture:

• Experience in securing web applications and APIs;
• Strong understanding of TLS, client certificates, reverse proxies, and Zero trust principles.
• Experience with SSO integration of web applications.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills;
• Full proficiency in English;
• Ability to communicate technical information to non-technical users in a clear and concise manner.

Customer Service Orientation:

• Strong customer service focus with a commitment to user satisfaction;
• Patience and empathy when dealing with user issues and concerns.

Organizational Skills:

• Attention to detail in documenting support activities and maintaining accurate records.

Team Collaboration:

• Ability to work effectively as part of a team and share knowledge and resources;
• Willingness to collaborate with colleagues to solve complex issues.

Others:

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.