This work requires a resource with the following qualifications and experience:

• The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract;
• Minimum 2 years of experience from Information and Communication Technology (ICT) service delivery;
• Minimum of 2 years of experience in ICT engineering and/or the management of a secure networks;
• Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience;
• Ability to work independently and manage multiple tasks simultaneously;
• Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments;
• Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner;
• Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users;
• Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.

Desirable:

• Knowledge and experience of working with NCI Agency;
• Knowledge and experience of working within policy, procedures, and organization of NATO CIS;
• Knowledge and experience with agile implementation methodology.

Language Proficiency:

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper
  Intermediate-Advanced level)