#NC25___181135 - System Support for NATO Core GIS - Closed
Deadline: August 4, 2025
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: September, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
2nd and 3rd level support for Core GIS:
- Performs daily Operation and Maintenance (O&M) activities for NATO Core GIS;
- Acts as a technical expert and takes responsibility to monitor the enterprise incident management system, manage incident resolution, diagnose faults, determine root causes, and provide technical expertise to resolve incidents and their causes;
- Supports problem management in order to identify and resolve the underlying root causes for incidents related to NATO Core GIS, and supports other GIS engineers in the development of solutions in response to problems;
- Daily use of the ITSM Incident management tool to properly identify and solve incidents, service and change requests and problem management;
- Assists in the roll-out of system changes in the current Core GIS software baseline.
Operation and Maintenance of Core GIS:
- As an IT administrator, operates and maintains the Core GIS Reference System, Staging Environment, and Support domains for NATO Core GIS;
- Supports the development and systematic testing of new Core GIS baselines;
- Keeps Core GIS instances up to date and in line with the latest approved Core GIS baselines;
- Installation and configuration of new Core GIS instances where required;
- Manages the testbed equipment (hardware and software);
- Assists all Core GIS engineers in technical operations and ensures optimal
utilization of the Core GIS instances; - Automates recurrent processes in the maintenance and operation of the instances;
- Installation, configuration and deployment of the Core GIS instances for trainings conducted at NCI Academy.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- MSc degree at a nationally recognised/certified in a GIS, IT, Computer or Software discipline and a minimum of 6 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in related to the function of the post;
- Professional experience with direct customer contact and the direct interaction customers, preferably in a support environment;
- Strong knowledge of ArcGIS software including installation, configuration, optimization creation of all currently available service types;
- Strong experience with implementation of ArcGIS Enterprise GIS solutions;
- Expertise in MS SQL Server (or other RDBMS) and geodatabases;
- Proficiency with Python, ArcPy, Powershell or other scripting tools;
- Proven experience in the operation & maintenance of a GIS Enterprise solutions based ArcGIS 10.8.1 or higher, in the areas of troubleshooting of errors and problemsimplementation, and documentation of solutions;
- Detailed technical knowledge in the installation, configuration, and maintenance of all products (server and client side) that are required in the NATO enterprise GIS environment;
- Expertise in IT infrastructure and platform services (such as databases, virtualization platforms, network components) to the extent as it is required for the operation, maintenance and diagnosis of an enterprise GIS;
- Very good overview of the current ArcGIS software suite desktop/server/web components;
- Expertise in developing GIS System training materials;
- Prior experience of working in an international environment comprising both military civilian elements;
- Proven ability to integrate and work in a multinational team;
- Fluent business English.
This position is now closed.
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